Delete your boboQ account
You can do this from the app as well. In boboQ, the customer app: Profile, then Delete My Account. In boboQ Business, the app a vendor runs from: Help & support, at the foot, under the licences. This page is here so you can do it without installing anything.
Both kinds of account can be deleted here, and what happens differs, because a customer and a vendor are not holding the same things. Read the part that is yours.
What happens when you ask
Asking is a request. Your account is deleted within 30 days of it, and until then you can change your mind. Straight away:
- You are signed out everywhere — on every phone, and on the vendor website.
- Notifications to your phones stop.
- If you are a vendor, you disappear from customers: out of search and nearby, and your QR page says you are not taking orders.
To change your mind, sign in again before the deletion, in the app or on this page. You will be asked whether to restore your account; it is never restored silently. A restored vendor comes back closed, with the menu and settings as you left them, and opens again when you open it.
This page shows you the date your account is due to be deleted as soon as you ask. After the deletion nothing can be restored.
If you are a customer — what is deleted
- Your name and photo, and the link between your account and your phone number.
- Your login. The number stops being yours and signing in with it afterwards starts a new, empty account.
- Your name and number on any queue tickets you opened from a vendor's QR code.
- Any notification handles for your phone, so nothing can reach it again.
What stays, and why
Past orders and their payment records remain, belonging to an anonymous customer with no name or number attached. We are required to keep the financial record of a sale; we are not required to keep you attached to it, and we don't.
If you are a vendor — what is deleted
- Your business name, which is replaced with a placeholder, and your photo.
- Your FSSAI licence number.
- Your login, detached from the vendor. The number stops being yours.
- Your bank account details, deleted outright — not anonymised. Where somebody's money goes is the most sensitive thing we hold, and once nothing is owed there is nothing it is needed for.
- Any notification handles for your phone, so no order alert can reach it again.
Your past orders and what was sold stay, against an anonymous vendor, for the same reason a customer's do: they are the record of money that moved, and erasing it would be a hole in the books rather than a privacy improvement.
When an account cannot be deleted yet
A few things stop a request, and all of them are for your protection rather than ours. If one applies, nothing is recorded and you are told which:
- Customers: you have an order in progress. Once it has been collected, cancelled or refunded you can delete your account.
- Vendors: somebody is still in your queue. Serve or cancel everybody waiting first — otherwise people standing at your counter are left holding a place in a line that no longer exists.
- Vendors: a payout has not reached your bank yet. Wait until the last one has arrived. Deleting the account it is owed to is the part that cannot be undone.
There is no separate “deactivate”. If you only want to stop taking orders for a while, a vendor closes from the open/closed switch in the app.
1 · Your number
We'll send a code to check the number is yours. A number on its own isn't enough — otherwise this page would be a way to delete someone else's account.
2 · The code
Sent to .
3 · Confirm
We've checked the number is yours. Your account will be signed out everywhere now and deleted within 30 days. You can restore it by signing in again before then.
This account is already being deleted
Restore it and you can use it as before; a vendor comes back closed. Or leave it, and it is deleted on that date.